Commonly Asked Questions
Howdoes the heating technology work?

The Chinook and Otto heated vests are designed to provide warmth and comfort to both dogs and the owners who love them.  In cold weather these vests use battery-powered built-in heating elements to generate warmth. The heat is evenly distributed throughout the vest to keep you and your dog warm and cozy, and you can choose the temperature control to meet weather condition.

Are these vests safe for my dog and me?

Yes, these vests are designed with safety in mind. They have a built-in automatic shut off to prevent overheating, and they are crafted from materials that are safe for both dogs and humans to wear.

What is the power source used?

These vests come with a rechargeable lithium-ion battery, charging cable, and charging block.  This battery plugs into the USB wire port inside the dedicated battery pocket on the vest, and the battery is stowed away nicely for your outdoor fun.    

How long does the battery last on a single charge?

On average, a fully charged battery can last anywhere from 3 to 5 hours.  Battery life will vary depending on the size of the vest and the temperature setting chosen.

Are these suitable for outdoor activities in cold weather?

Yes, these vests are perfect for outdoor activities in cold weather, such as hiking, camping, or simply going for a walk with your dog. They help you stay warm and comfortable in chilly conditions, and they are water resistance fending off light rain and snow. 

Can I wash my vest?

Yes, these vests are fully machine washable.  The battery must first be unplugged and removed before washing.  Cover the USB wire port with the attached rubber cap before washing.  Follow the garment washing label instructions for longevity and effectiveness of the product.

Are the vests adjustable for different body sizes?

Our Chinook vests are unisex size and designed with side seam zippers to allow for variable fit in the hip area.  The soft stretch binding allows for variable fit on the arms and along the hem.  The Otto dog vest harness system offers a unique step in design with top-close Zipper making on/off super easy. This feature also provides an adjustable fit ensuring coverage for a wide range of dog breeds, shapes and sizes, creating a custom fit for virtually every dog. 

How many heating levels do these vests have?

There are three power settings allowing you to choose the level of warmth that suits your preferences and the weather conditions: High=red, Medium=blue and Low=green.

What is your product warranty and where can I go for customer service?

We want to ensure you have a positive experience with your new heated vest.  Our products are fully warranted against defects in materials and craftsmanship, under normal use and proper wash and care conditions, for a period of one (1) year from the original invoice date. 3E agrees, at its option during the warranty period, to repair any defect in material or workmanship, to offer a partial or full refund, or to furnish a replacement product per the original order without charge. Verification of the defect or malfunction and proof of purchase confirmed by original dated sales receipt is required. 3E reserves the right to request any defective product be returned to its warehouse or to have proof via photos that the defective item has been destroyed / rendered unusable.

Can I use these vests in wet or snowy conditions?

Your heated vest is wind and water-resistant, so it will fend off light showers and snowy conditions. 

How do I process a return or an exchange?

If we made an error processing your order, we apologize.  Please let us know and we will take corrective action to rectify it promptly. Returns are accepted on new and unused product within 30 days of purchase.  To initiate a return please contact us at sales@toastytrails.com to obtain a Return Material Authorization (RMA).  Please do not send an order back to us until you’ve initiated the return process and have been provided an RMA.  Items returned without an RMA will be rejected.  Upon receipt of the returned items deemed to be in new, saleable, unworn condition with an RMA, we will notify you and process the appropriate adjustment to your account. The customer will be required to cover the cost of any return shipping charges. You will be refunded the total value of your order, minus any shipping fees. Initial shipping fees are non-refundable. Please allow 7-10 business day for your refund which will be processed in the original form of payment.